At KramTea, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, please review our return and exchange policy below:

Returns

• Products may be returned within 7 days of purchase for a refund or exchange. Approved refunds will be processed within 7-10 working days to the original payment method.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Shipping fees for returns are the responsibility of the customer unless the item is defective or an error was made on our part.

Exchanges

• Exchanges are accepted for items that are damaged or defective upon arrival. Please contact us within 7 days of receiving your order to initiate an exchange.
• Replacement products will be shipped at no additional cost once the returned item is received and inspected.

How to Initiate a Return or Exchange

1. Contact our customer service team at hi@kramtea.uk with your order number and details of the issue.
2. We will provide instructions for returning the item to us.
3. Once we receive the returned item, we will process your refund or ship the replacement within 7 business days.

We aim to make your return or exchange process as smooth as possible. If you have any questions or concerns, please don’t hesitate to reach out to us. Your satisfaction is our top priority!