Welcome to Kram Tea! By using our website and purchasing our products, you agree to comply with the following terms and conditions. These terms govern your access to and use of our services, ensuring a clear and fair experience for both parties.
1. General Information
- Website Ownership: Kram Tea (“we,” “us,” “our”) operates this website to sell resin products and related items.
- Agreement: By using this website, you agree to these Terms and Conditions. If you do not agree, please refrain from using the site.
2. Use of the Website
- Eligibility: You must be at least 18 years old or have parental/guardian consent to use this website.
- Accuracy: You agree to provide accurate and current information when placing orders or creating accounts.
- Prohibited Activities: You may not use this website for unlawful purposes, including distributing malware, hacking, or violating intellectual property rights.
3. Orders and Payments
- Placing Orders: Orders are subject to availability and acceptance by us.
- Pricing: All prices are listed in GBP (£) and include applicable taxes unless stated otherwise. Prices may change without notice.
- Payment: Payment must be made in full at the time of purchase through the available payment methods (e.g., credit/debit cards, PayPal).
- Order Confirmation: You will receive an order confirmation via email after successful payment.
4. Delivery Policy
- We offer delivery via Royal Mail or Evri, with an estimated timeframe of 3-5 working days.
- Delivery times are estimates and not guaranteed. Delays caused by carriers or unforeseen events are beyond our control.
- Customers are responsible for ensuring accurate delivery addresses.
5. Returns and Refunds
- Returns: You may return unused and unopened items within 14 days of receipt. Return shipping costs are the customer’s responsibility unless the item is defective.
- Refunds: Refunds will be processed within 7-10 working days after the returned item is inspected and approved.
- Exclusions:
- Custom or Personalized Items: Items that are customized or personalized to your specifications cannot be returned or refunded, except in the case of making defects or errors caused by Kram Tea.
- Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of delivery for assistance.
6. Intellectual Property
- All content on the Kram Tea website, including text, images, logos, and product descriptions, is protected by copyright and intellectual property laws.
- You may not reproduce, distribute, or use our content without prior written consent.
7. Limitation of Liability
- Kram Tea is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
- While we take all reasonable measures to ensure product quality and website functionality, we do not guarantee that the site will be error-free or uninterrupted.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.
9. Changes to Terms and Conditions
We reserve the right to modify these terms at any time. Updates will be posted on this page, and continued use of the website constitutes your acceptance of the revised terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
- Email: hi@kramtea.uk
By using the Kram Tea website, you acknowledge that you have read, understood, and agreed to these terms. Thank you for shopping with us!
Kram Tea 