At Kram Tea, safeguarding the privacy and security of our customers’ information is a top priority. Our policy is designed to ensure that all customer data is handled responsibly, securely, and in compliance with applicable laws and regulations. Below is an overview of our customer information protection policy:
1. Data Collection
We collect only the information necessary to provide the best possible service to our customers. This may include:
- Personal details: Name, email address, phone number, and shipping address.
- Payment information: Securely processed through trusted third-party payment providers.
- Order history and preferences: Used to enhance user experience and personalize services.
2. Use of Customer Information
Customer information is used for the following purposes:
- Fulfilling and processing orders.
- Providing customer support and responding to inquiries.
- Sending updates about orders, promotions, and new products (if consent is given).
- Improving the website’s functionality and user experience.
3. Data Security Measures
We employ robust security measures to protect customer information, including:
- Encryption: All sensitive data, such as payment information, is encrypted during transmission using SSL (Secure Socket Layer) technology.
- Secure Storage: Customer data is stored in secure databases with restricted access.
- Access Control: Only authorized personnel have access to customer data, and they are trained on privacy practices.
- Regular Audits: Our systems are regularly audited for vulnerabilities to ensure continuous improvement in data security.
4. Third-Party Sharing
We do not sell, trade, or rent customer information to third parties. Information is shared only under the following circumstances:
- With trusted service providers who assist in order fulfillment, shipping, and payment processing, all of whom are bound by strict confidentiality agreements.
- When required by law or to protect the rights, safety, and property of Kram Tea or its customers.
5. Customer Rights
Customers have the right to:
- Access and review their personal information.
- Request corrections or updates to their data.
- Opt out of marketing communications at any time.
- Request the deletion of their personal data, subject to legal and operational requirements.
6. Cookie Policy
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. Customers can manage cookie preferences through their browser settings.
7. Updates to the Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements. Customers will be notified of significant updates, and the latest version will always be available on our website.
8. Contact Information
For questions or concerns about this policy or how your data is handled, please contact us at:
- Email: hi@kramtea.uk
By adhering to these principles, Kram Tea is committed to building trust and ensuring a safe and enjoyable shopping experience for all our customers.
Kram Tea 